Skip to main content

BP - Unable to add User to Team

We got an issue where BP users were not able to add any user to a plan using team member section from the plan

When they try to add, the "set selected" icon is just frozen or not moving to next step.

Reason : This is due to role mismtach between Team member section and sysconfig.

One or many users may have different role in team member section when compared with sysconfig.

Ex . In team member the user will be "all-Engg" but in sysconfig "all-Srengg"

Fix : We need to verify the roles of all the existing team member one by one and find out who is having the difference. Once, you find it, try to remove him from the team member section. You will be able to remove them without issues. then we can add him back with correct role and we can add others too.

Did this answer your question?